Terms and Conditions of Sale

TERMS AND CONDITIONS

Conditions of use

BELJE plus d.o.o.
Telephone: 00385 31 790 200
Address: Svetog Ivana Krstitelja 1a, 31326 Darda
VAT ID: HR35385249539
MB (registration No.): 4938950

Chairman of the Board: Damir Leko

Board Members: Ivan Begović, Tomislav Radišić

Chairman of the Supervisory Board: Damir Spudić

Members of the Supervisory Board: Hido Lajtman – deputy Chairman of the Supervisory Board, Silvana Hodak

Capital stock: EUR 175.563.500,00, paid in full

Bank:
Erste&Steiermaerkische Bank d.d.

Ivana Lučića 2, Zagreb
IBAN: HR9324020061100914792
SWIFT: ESBC HR22

Bank:
Zagrebačka banka d.d.

Trg bana Josipa Jelačića 10, Zagreb
IBAN: HR1323600001102710880
SWIFT: ZABA HR2X

GENERAL PROVISIONS

These General Conditions of Use of the Website and Webshop Services („General Conditions“) regulate the usage of the website and webshop services by users.

Terms written in bold letters in these General Conditions have the following meaning:
BELJE plus d.o.o., with registered seat in Darda, Svetog Ivana Krstitelja 1a, entered in the court registry of the Osijek Commercial Court under the registration number (MBS): 081180395, VAT ID HR35385249539.

Website stands for all web or internet sites owned by BELJE plus d.o.o.

User means any natural person with domicile or residence in the Republic of Croatia accessing the websites.

Webshop service is a service enabling registered users to buy BELJE plus d.o.o. products through the website.

By accessing the websites through an appropriate technical device and by using them each user undertakes to comply with these General Conditions and agrees for the provisions of these General Conditions to apply to them.

LIMITATIONS TO THE USAGE AND RESPONSIBILITIES

The User undertakes not to:

– use the website in any way contrary to the provisions currently in force;

– enter on the websites or distribute through the websites any content which is contrary to the provisions currentyl in force including, but not limited to harmful, threatening, disturbing, vulgar or pornographic content, content disseminating hatred or racial discrimination, content violating other people’s rights and interests and the like;
– change, delete or destroy any data on the websites;

– use the websites to violate third party rights, including the violation of secrets, intellectual property or other third party rights or interests;
– use the websites for sending e-mails contrary to these General Conditions;

– enter or distribute via the websites any illegal software including, but not limited to viruses, spyware, trojans or the like.

Documents, data and information disclosed on the websites must not be reproduced, distributed or used in any way for commercial purposes without the explicit consent of BELJE plus d.o.o., or used in any way which may cause harm to BELJE plus d.o.o. or any third party. Documents, data and information disclosed on these websites may only be used for individual needs of the user, while complying with all copyrights, property rights and third party rights.

By using the content of these websites the user accepts (i) all risks arising from the use of the websites and accepts (ii) to use the content of the websites solely for personal use and at his or her own responsibility.
BELJE plus d.o.o. completely waives any responsibility (i) which may in any way whatsoever arise from or be related to the usage of the websites, (ii) for any activities of the user by using or misusing the content of the websites as well as (iii) any damage which may be incurred by the user or any third party in relation to the use or misuse of the website content.

BELJE plus d.o.o. reserves the right to change the website content, discontinue the websites, limit access to the websites, all without prior notice and shall not be liable for any possible consequences arising from such change, discontinuation or limitation.
BELJE plus d.o.o. shall not be liable for any possible consequences arising from the websites being unavailable for any technical reasons.

BELJE plus d.o.o. reserves the right to change the prices of its products.

BELJE plus d.o.o. reserves the right to prevent from accessing the websites those IP addresses (or users) from which activities were undertaken that are contrary to these General Provisions and shall not be liable on that account.

BELJE plus d.o.o. is not liable to users in any way whatsoever for the costs they incur by using computer equipment and telecom systems to access the websites and webshop services.

INTELLECTUAL PROPERTY

The user accepts that the entire website content is the exclusive property of BELJE plus d.o.o. or its authorized persons.

The usage of the website provides users with the limited, non-exclusive, non-transferrable and recallable permission to use the website content by browsing it for personal purposes.

For the avoidance of doubt, BELJE plus d.o.o. explicitly retains and does not transfer to the users any other rights related to the website content and prohibits the usage of the website content for any purpose other than those set forth by these General Conditions and as possibly permitted by the instructions on the website itself.

The user is in particular not entitled to download, multiply, change, edit, distribute, present, delete, send, sell, resell, adjust, change the content, create derivatives, include it on other websites or media or use it in any way other than for personal needs and home use.

If explicitly permitted on the website, the user shall be entitled to download certain content. In such case the user undertakes to only use such content for personal purposes and to fully comply with the provisions of these General Conditions with regards to such content.

Data, including photos, uploaded on the websites by users become the exclusive property of BELJE plus d.o.o.

Personal data collection statement

PERSONAL DATA PROTECTION

BELJE plus d.o.o. undertakes to protect personal customer data by only collecting the necessary, basic customer/user data required to meet our obligations; informing the customers on the way the collected data are used, regularly providing customers with the possibility to choose the way their data are used, including the decision whether or not they want their name to be removed from mailing lists used in marketing campaigns. All user data are strictly safeguarded and only available to employees who require them in order to perform their job. All BELJE plus d.o.o. employees and business partners are responsible for complying with privacy protection principles.

By checking the appropriate box or clicking the ‘I accept the Terms and Conditions of Use’ button on the website, the user is considered to consent to the collection, use, processing and transmission of personal data required for the website usage including, but not limited to:

– consent for BELJE plus d.o.o. to process the provided personal data in accordance with the provisions of the Personal Data Protection Act for the purpose of its own records and the provision of other services, for the purpose of creating a customer data base, informing the customer of new products and services and improving its services and for BELJE plus d.o.o. to pass the provided data on to third parties for the purpose of providing services, protecting the interests of BELJE plus d.o.o. users and preventing possible misuse;

– for the purpose of gaining the best possible insight in and understanding of individual customers’ needs and requirements as well as developing the possibility of providing best quality services of BELJE plus d.o.o. to the satisfaction of its users;

– providing the data to other persons as required in order to meet the aforesaid purposes.

BELJE plus d.o.o. shall use the above date solely in order to meet its contractual obligations and gain the best possible insight in and understanding of individual users’ needs, habits and requirements as well as to further develop and provide quality services. BELJE plus d.o.o. collects, processes and publishes user data related to the way of using the web shop without disclosing the user’s identity and/or personal data which would enable the disclosure of the user’s identity.

BELJE plus d.o.o. shall only keep personal data as long as this is required for the purposes set forth in these General Conditions. Upon expiry of this period the personal data will be destroyed, deleted or rendered anonimous in such way as to make sure the personal data security is maintained.

BELJE plus d.o.o. shall not disclose personal data to third parties other than the persons from its group of companies.

BELJE plus d.o.o. shall make sure the personal data are kept in a safe place (including reasonable administrative, technical and physical protection in order to disable unauthorized usage, access, disclosure, copying or changing of personal data), only accessible to authorized persons.

Should users have any questions related to the usage of their personal data they are urged to direcly contact BELJE plus d.o.o.

Should users request for their personal data to be deleted, BELJE plus d.o.o. will remove such data, but they thereby agree for their access to certain website content to be denied.

In providing personal data, the user guarantees that they are complete, true, accurate and up to date.

Returns and complaints

RETURNS OF PURCHASED PRODUCTS

BELJE plus d.o.o. is responsible for material shortcomings of its products in the webshop in compliance with the current legal provisions of the Republic of Croatia, particularly the Civil Obligations Act.

Ordered products are packaged in a way to make sure they are not damaged by regular handling during transport/delivery.

The customer has the right to complain about the product or return the product within eight (8) calender days as of delivery should they notice any shortcomings on the product at delivery or if the products delivered are defective. BELJE plus d.o.o. shall, pursuant to the request for return or replacement, reimburse the funds to the account stated by the registered user in the request or replace the product by a new one within thrity (30) days as of the date of receiving the returned product, to the address stated in the complaint form.

In case of a visible shortcoming on the product at receipt of the delivery the Customer is not obliged to accept the delivered product and may refuse the receipt without any cost arising to the customer from such delivery. Products duly accepted by the Customer are considered not to have had any visible shortcoming. The Customer is entitled to complain about material shortcomings within the deadlines and for the reasons stipulated by the provisions of the Civil Obligations Act. The customer may address a written objection or complaint via email to webshop@belje.hr or in writing to the address: BELJE plus d.o.o., Industrijska zona 1, 31326 Mece, Odjel marketinga (Marketing Department).

The return of delivered products is made by delivery to the address advised to the Customer on the complaint form.
The costs of the return are born by the Customer.

The Customer is obliged to return the products in the condition in which they were delivered and in the original packaging (commercial packaging in which the goods were delivered).

Should it be established beyond dispute that the complaint about the products was unsubstantiated and that the deficiency of the ordered product was caused by inadequate handling or use, BELJE plus d.o.o. is not obliged to return the money or deliver a replacement product. The product the customer complained about will be returned to them at their expense with a written explanation of the reasons why the request for return or replacement has not been accepted.
In case the request for reimbursement or replacement of the product is justified, BELJE plus d.o.o. shall bear the cost of resending the product.

Should the customer receive another product than the one ordered due to a mistake made in packing the ordered products, they are obliged to report this within eight (8) days. In such case the customer returns the erroneously delivered product at the expense of BELJE plus d.o.o., which undertakes to deliver the ordered product or reimburse the money (as required by the customer) within fifteen (15) days upon receipt of the erroneously delivered item.

In case the customer has not received an ordered and paid product, they are obliged to report this within eight (8) calender days as of the expected delivery of the product ordered. Within that time BELJE plus d.o.o. is obliged to find out what happened with the delivery and inform the user of how the complaint will be further addressed.